At DudhShud, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.
Eligibility for Refunds:
Refunds are issued for items that meet the following criteria:
The item is damaged, defective, or incorrect.
The item is returned in its original condition and packaging.
The refund request is made within 7 days of receiving the item.
Non-refundable Items:
We do not offer refunds for:
Products returned without original packaging or in used condition.
Sale items or items marked as “final sale.”
Custom-made or personalized items.
Digital products (if already downloaded or accessed).
How to Request a Refund:
To initiate a refund, please contact our support team at support@dudhshud.com with your order number, a description of the issue, and supporting images (if applicable). Once your request is reviewed and approved, we will guide you through the return process.
Processing Time:
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original method of payment within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.